Frequently Asked Questions
Everything you need to know about your Fossil timepiece purchase and care.
Are the Fossil watches sold on this site authentic?
Yes, we are an authorized retailer. Every Fossil watch comes in its original signature tin packaging with a certificate of authenticity and a manufacturer's warranty.
How should I care for my leather watch strap?
To maintain your leather strap, avoid exposure to water, excessive sweat, and direct sunlight for prolonged periods. Use a damp soft cloth for light cleaning and avoid chemical cleaners.
What is the water resistance rating on Fossil watches?
Most Fossil watches have a water resistance rating of 3 ATM or 5 ATM. This means they can withstand splashes or brief immersion in water, but are not suitable for swimming or diving.
What is your return policy for watches?
We offer a 30-day return policy for unworn watches in their original packaging with all tags attached. Please note that customized or engraved items are final sale.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I get my watch battery replaced or links removed?
You can visit any authorized Fossil service center or local jeweler. Removing links yourself is not recommended as it may void your warranty if the bracelet is damaged.